About Truvano

Products and services, with different journeys

Buy physical products through cart, checkout and escrow. Choose pickup or arrange delivery directly with each vendor. Truvano does not provide delivery services.

Request services, discuss work in Chat and accept or reject quotations without compulsory online payment. Direct payments to service providers are not protected by Truvano escrow.

Verified Purchase reviews follow completed product payment releases. Verified Service reviews follow completed service requests. Optional WhatsApp updates complement supported in-app, email and push notifications.

Explore the Discover video feed

Open Discover to watch vendor videos and explore linked products, services or shops. You can pause playback, control sound and share a video link. Open the linked listing to check its current price, description and provider details before taking action.

The mobile Discover experience also offers likes, saves and reporting. Use the controls available in your app version. Saving a video or adding a listing to your wishlist does not place an order, reserve stock or start a payment.

A video, like count or promoted placement is not a verification guarantee. Products still use product checkout; services use Request Service and quotations.

Discounts and special offers

Vendors can offer percentage or fixed-amount discounts across their store or on selected listings, with optional start and end dates. Check the original price, discounted price and any offer end date shown on the listing.

When multiple vendor discounts apply to the same listing, the discount display selects the largest applicable saving rather than adding them together. Review the actual product price and total in your cart and checkout before paying.

A service offer does not create a product purchase: confirm the agreed discount and final amount in the provider's quotation. Save & Buy has its own plan target and pricing terms; do not assume a listing discount carries into a savings plan.

Truvano Save & Buy

Where an eligible product offers Save & Buy, you can contribute towards its purchase over time. Open the product's Save & Buy option, select an available duration and review the target amount, pricing mode, suggested schedule, first contribution and any reservation fee before paying.

Fixed pricing uses the plan's locked price. Market pricing follows the product's current price, so the target and amount remaining can change. Available durations are selected from 30, 60 and 90 days; use the choices and grace period actually shown for your plan.

The initial payment includes your first contribution plus any reservation fee. The reservation fee is separate from the amount saved towards the product. Use the payment methods offered on the payment screen; further plan contributions use your Truvano wallet. A plan may require administrator approval before additional contributions are accepted.

Open My Save & Buy plans to check contributions, amount remaining, deadlines and status. Fully funding the plan is followed by a fulfilment selection to generate the product order; it does not mean the goods have already been handed over. Arrange pickup or delivery with the vendor and follow the resulting order's instructions.

Use Cancel only where the plan offers it. Cancellation or expiry does not automatically refund contributions or the reservation fee; contact support with the plan and payment references. Ordinary service requests use quotations rather than new Save & Buy plans.

Wishlists, referrals and rewards

Use your wishlist to keep listings for later and remove entries you no longer need. Recheck availability and price before buying. Your account also keeps order, wallet, service-request and notification history in their respective sections.

Affiliate links track eligible product referrals and commissions under the published program terms. Referral reward campaigns are a separate feature: open Referral Rewards to see active campaigns, your share link, qualifying referral target and reward progress.

A displayed referral reward may remain Pending until the campaign's referral and verification requirements are met. Approval and fulfilment are separate steps. A spin result or referral count is not an immediate wallet credit or proof of payout. Do not create duplicate or false accounts to qualify.

Vendors can check Rewards, Loyalty and Referrals in their dashboard for available claims, points, redemption and payout options. Eligibility, amounts and availability depend on the relevant program. Check the current requirements before participating.