Get In Touch

Help with an order or service request

For product issues, open the order and contact its vendor in Truvano Chat. If the product is not acceptable, report the problem before releasing escrow. For services, use the request reference and quotation history; direct provider payments are not protected by product escrow.

Truvano does not provide delivery services. Agree delivery arrangements and charges directly with the vendor. Use the provider, service or review report action for misconduct; contact support here if you need further help.

For optional WhatsApp updates, manage consent in WhatsApp notification settings. A notification is not proof of payment: check the order or wallet in Truvano.

Account-officer and feature support

Vendors can open Account Officer in their dashboard to view an assigned officer's published contact details and office hours. When no published officer is available, the page shows marketplace support contacts. Use only the phone, WhatsApp or email options displayed there.

For Discover problems, include the video link. For a discount, include the listing and price shown. For Save & Buy, include the plan and payment reference. For rewards, include the campaign and reward status. Never send passwords, payment PINs or pickup codes to support.