Privacy Policy
Your privacy is important to us
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Last Updated:
September 8, 2026
1. Introduction
Welcome to Truvano Marketplace. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile application.
By using Truvano, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring transparency in how we handle your data.
Your Data, Your Control
Secure & Encrypted
Full Transparency
2. Information We Collect
Information You Provide
- Account information (name, email, phone, password)
- Vendor details (business name, address, bank info)
- Transaction data (orders, payments, fulfilment choices, pickup locations and handover records)
- Communications (messages, service requests, quotations, reviews, reports and support)
- KYC documents (ID verification for vendors)
Automatically Collected
- Device info (type, OS, browser)
- Usage data (pages visited, clicks, time spent)
- Location data (IP address, GPS if permitted)
- Cookies and tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
Service Provision
Process transactions, manage accounts, fulfill orders, and provide customer support.
Security & Fraud Prevention
Detect and prevent fraudulent activities, verify identities, and protect user accounts.
Platform Improvement
Analyze usage patterns, improve features, and personalize your experience.
Communications
Send order updates, promotional offers, and important account notifications.
Service requests, fulfilment and reviews
Service requests may include your description, location, preferred time, budget, instructions and attachments. Quotations record the participants, work, costs, completion estimate, expiry and terms. These records support the request, communication and review process and are available to the relevant participants and authorized administration.
Product fulfilment records include your selected vendor, pickup or delivery preference, acknowledgement and pickup location. Pickup codes are private to the buyer and checked by the authorized vendor at handover. Share a private delivery address only with the vendor handling that order.
We record contact-safety acknowledgements, provider blocks, reports and verification status. Reviews may display your rating, comment and uploaded images alongside a Verified Purchase or Verified Service label. Do not include private addresses, payment information or contact details in public reviews.
WhatsApp and notification data
If you opt in, we use your saved account phone number to send supported transaction updates through Meta’s WhatsApp Business Platform. Depending on the event, Meta receives the recipient number and message content such as participant names, order or request references, service title, quotation amount or expiry, and payment status or reference.
We store notification consent, phone details and delivery records to manage your preferences, avoid duplicate sends and process delivery updates. WhatsApp phone numbers and queued message parameters are encrypted in application storage. Meta processes messages through its own service.
You can disable WhatsApp updates in WhatsApp notification settings or reply STOP or UNSUBSCRIBE. Changing your account phone number requires renewed consent for that number. Turning WhatsApp off does not delete order, request or payment records, or disable other supported notification channels.
Discover, savings plans and reward information
Discover uploads include the video, caption and any linked listing. Published videos, captions and shop or listing links are public and shareable. We record video interactions such as likes, saves, shares, views, watch duration and reports to support the feed, analytics and moderation. Your browser may remember your sound preference.
Save & Buy records include the selected product and vendor, pricing mode, target, contributions, payment references, reservation fee, deadlines, status and fulfilment details provided when creating the order. These records support the plan, payment history and customer support.
Wishlists store listings saved to your account. Affiliate and referral programs record referral links or codes, attribution, qualifying progress, rewards and review or fulfilment history. Fraud checks may use account, device and network signals.
When a vendor uses the Account Officer contact action, we record the channel, assignment, time and request information such as IP address and browser details. This supports contact history and administration. Contact privacy support about access or deletion requests; payment and fraud-prevention records may require retention.
5. Data Security
We implement industry-standard security measures to protect your data:
SSL Encryption
Encrypted connections for data in transit
Secure Storage
Protected storage, including encrypted WhatsApp phone numbers and queued message content
Access Controls
Limited employee access
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a breach, contact us immediately at support@truvano.ng or call 0703 145 5931.
6. Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of your data
Correction
Update inaccurate information
Deletion
Request account & data deletion
Portability
Receive data in portable format
Objection
Opt-out of marketing
Restriction
Limit data processing
To exercise these rights, contact us at privacy@truvano.ng or through your account settings.
8. Mobile App Permissions
Our mobile application requires certain device permissions to function properly. We only access these features when necessary and with your explicit consent:
Camera
Used to capture product photos for listings, profile pictures, and KYC document verification. We do not access your camera without your action.
Storage/Photos
Access to select images from your device for product listings, profile photos, and document uploads.
Location
Used for location-related marketplace features and service enquiries where you provide permission. Truvano does not use this permission to provide live courier tracking.
Notifications
To send order updates, messages from vendors, promotional offers, and important account alerts.
Third-Party Services
- Google Sign-In: We use Google Sign-In for convenient authentication. When you sign in with Google, we receive your name, email, and profile picture from your Google account.
- Firebase Services: We use Firebase for authentication, push notifications, and analytics to improve app performance.
- Internet Access: Required to connect to our servers, load content, and process transactions.
You can manage app permissions anytime through your device settings. Disabling certain permissions may limit app functionality.
9. Children's Privacy
Truvano is not intended for users under 18 years old. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.
10. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, tax, or fraud prevention purposes.
11. Contact Us
For privacy-related questions, concerns, or to exercise your data rights: