Shop Smart on Truvano

Your complete guide to safe and easy shopping on our marketplace

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Why Shop on Truvano?

Buyer Protection

Your purchases are protected with our escrow system

Wide Selection

Browse thousands of products from verified vendors

Secure Payment

Pay safely with Paystack or your Truvano wallet

Fast Delivery

Orders delivered with real-time tracking

How to Shop in Simple Steps

1

Create Your Account

Sign up for free and unlock these benefits:

  • Save items to your wishlist
  • Track orders in real-time
  • Store multiple delivery addresses
  • Receive personalized recommendations
  • Access buyer protection
Sign Up Free
2

Find Products You Love

Multiple ways to discover great products:

Search Bar

Type product names, brands, or keywords to instantly find what you're looking for.

Browse Categories

Explore organized categories: Electronics, Fashion, Home, Beauty, and more.

Use Filters

Narrow results by price range, location, condition (new/used), ratings, etc.

Check Featured

View promoted items and top-rated products on the homepage.

3

Review Product Details

Before buying, make sure to check:

What to Look For:
  • Description: Read full product details, specifications, dimensions, and features
  • Images: View all photos from different angles
  • Price: Verify total cost including shipping fees
  • Vendor: Check vendor rating, reviews, and "Verified" badge
  • Shipping: Note estimated delivery time and shipping method
  • Returns: Understand the vendor's refund/return policy
Pro Tip:

If you have questions, use the "Contact Vendor" button to message the seller before purchasing.

4

Add to Cart & Checkout

Ready to buy? Here's how:

  1. Click "Add to Cart" on product page
  2. Continue shopping or proceed to checkout
  3. Review cart items and quantities
  4. Enter or select delivery address
  5. Choose payment method (Paystack or Wallet)
  6. Review order summary and total cost
  7. Click "Place Order" to complete purchase
Payment Options
  • Card Payment: Debit/credit via Paystack (instant)
  • Bank Transfer: Direct deposit (verification required)
  • Truvano Wallet: Use stored wallet funds (fastest)
Payment Security
  • SSL encryption protects your data
  • PCI-DSS compliant payment processing
  • No card details stored on our servers
5

Track Your Order

After placing your order, stay updated:

  • Order Confirmation: Receive instant email/SMS with order number
  • Processing: Vendor prepares your item (usually 1-2 days)
  • Shipped: Vendor ships and adds tracking information
  • Track Status: Monitor delivery progress in your dashboard
  • Delivery: Receive package and inspect immediately
Stay Updated

Receive real-time notifications at every stage: order placed → processing → shipped → out for delivery → delivered.

6

Confirm & Review

When you receive your order:

Inspect Immediately
  • Open package in front of delivery person if possible
  • Check for damage or missing items
  • Verify product matches description
  • Take photos if there are issues
Confirm Delivery
  • Log in to your account
  • Go to "My Orders"
  • Click "Confirm Delivery" if satisfied
  • This releases payment to the vendor
Leave a Review

Help other buyers by rating your purchase experience. Honest reviews build trust in the marketplace and help vendors improve.

Have an Issue?

If the product is wrong, damaged, or doesn't match the description, DO NOT confirm delivery. Instead, open a dispute within 24 hours and we'll help resolve it.

Smart Shopping Tips

Choose Verified Vendors

Look for the "Verified" badge - it means the vendor has completed KYC verification

Check Ratings & Reviews

Read recent reviews from other buyers to gauge product quality and vendor reliability

Communicate Clearly

Ask questions before buying - good vendors respond quickly and professionally

Compare Prices

Check multiple listings for similar products to find the best deal

Never Pay Outside Platform

Always use Truvano payment - it's the only way to get buyer protection

Document Everything

Take photos when opening packages - useful for disputes if needed

Buyer FAQs

Yes, creating a buyer account is completely free with no hidden fees. You only pay for the products you purchase plus any applicable shipping charges.

We accept: (1) Debit/Credit cards via Paystack, (2) Bank transfers, and (3) Truvano Wallet. All transactions are encrypted and secure.

Delivery times vary by vendor and location. Most orders are delivered within 3-7 business days. Check the estimated delivery on each product page.

Contact the vendor immediately through the platform. If unresolved, open a dispute within 7 days. We'll review and mediate fairly. You're protected!

You can cancel before the vendor ships. Once shipped, cancellation requires vendor approval. Contact the vendor through your order page to request cancellation.

Start Shopping Now

Thousands of products are waiting for you. Find exactly what you need!

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