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Service pricing for providers

Choose Fixed price, Starting from, Per hour, Per day, Per session, Per project, Price after inspection or Contact for price when creating or editing a service. A fixed amount is not required for Contact for price or Price after inspection; these display their pricing label rather than ₦0.

Price after inspection means the provider quotes after assessing the work. It does not create a Truvano inspection fee. Service forms no longer require booking fees, inspection fees, milestones or stage payments. Respond to requests and issue quotations from the request details.

Request a service and review a quotation

Open a service listing and check the provider's profile, location, portfolio, verification badges and reviews. Select Request Service, describe the work, enter your location and preferred date/time, and add an optional budget, instructions or attachments.

The provider can respond in Truvano Chat and send a quotation showing the request reference, work description, labour, materials, additional charges, discount, total, expected completion time, expiry and terms. Review it before selecting Accept or Reject. Accepting a quotation does not start a payment.

Service requests use these statuses: Request Sent, Provider Responded, Quote Received, Quote Accepted, In Progress, Completed and Cancelled. Use the actions available in your request to update progress and instructions.

Ordinary services do not use Add to Cart, Buy Now, compulsory checkout, escrow, booking or inspection fees, milestone or stage payments, or delivery tracking. Agree the scope, total cost and any direct payment terms with the provider. Direct service payments are outside Truvano escrow.

Product pickup and vendor-arranged delivery

At checkout, choose Pick Up from Vendor or Arrange Delivery with Vendor separately for each vendor in your cart. Read and acknowledge the delivery notice before continuing.

Truvano does not currently provide delivery services or collect a delivery fee at checkout. Agree delivery charges, timing and arrangements directly with the vendor in Truvano Chat. Only the product amount paid through Truvano is protected by Truvano escrow; delivery payments made directly to a vendor or courier may not be protected.

For pickup, choose an available vendor location and check its address and instructions. After successful payment, your private pickup code appears in your order details. Show it only to the vendor at handover. Verifying the code does not release escrow: inspect the product and separately confirm receipt and acceptance.

Build your reputation through completed work

Product buyers can leave one Verified Purchase review per vendor order after payment release. Customers can leave one Verified Service review after a service request is Completed. Do not create reviews for customers or offer false verification claims.

Maintain accurate pickup locations and instructions in your vendor tools. Keep service quotations and product delivery agreements in Truvano Chat so both parties can refer to them.

Manage videos, discounts and Save & Buy as a vendor

Discover: Open Discover Videos in your vendor dashboard to upload a video and caption and view its processing or moderation status. Standalone web uploads link to your shop. Listing video controls, where offered, link a video to that product or service. Follow the upload limits shown in the form; publication is subject to processing and moderation. You can remove your own videos.

Discounts: Open Discounts, choose the entire store or selected listings, select percentage or fixed amount, enter the value and optionally schedule start and end dates. You can enable, disable or remove your discounts. Percentage discounts cannot exceed 100%. State genuine offer terms and check how prices display to customers.

Save & Buy: On eligible product forms, enable Save & Buy, select the allowed durations and fixed or market pricing, and acknowledge the vendor terms. Check the configured plan terms before advertising an offer. These product savings settings are separate from ordinary service forms, which use flexible pricing and quotations.

Visibility and business tools: Use subscriptions and paid promotions according to the current prices and features shown in your dashboard. Monitor available analytics and manage your listings and inventory. Promoted placement does not guarantee sales or verify a vendor.

Account-officer and feature support

Vendors can open Account Officer in their dashboard to view an assigned officer's published contact details and office hours. When no published officer is available, the page shows marketplace support contacts. Use only the phone, WhatsApp or email options displayed there.

For Discover problems, include the video link. For a discount, include the listing and price shown. For Save & Buy, include the plan and payment reference. For rewards, include the campaign and reward status. Never send passwords, payment PINs or pickup codes to support.